Instructions for Returns
A customer may return any of our products received without stating any cause, within 14 days. The return period commences upon receipt of these instructions in a text version (by means of a letter, email, Fax), but not before actual receipt of the goods at the customer listed on the shipping documents (in case of repeat shipments of same products not before receipt of the first shipment) , and not before we have fulfilled our obligation to advise according to article246 paragraph 2 in combination with paragraph 1, section 1 and 2 of the EGBGB and also not before we have fulfilled our obligation according to paragraph 312g section 1, sentence 1 of the BGB in combination with article 246, paragraph 3, of the EGBGB. In case of bulky products that cannot be shipped via parcel post, the customer may declare a return demand via text form. To observe the deadline, shipping the product within the deadline or expressing a return demand is sufficient. The return of the product or the return demand must be addressed to: Mezzanotte, Luisenstr.10-11, 30159 Hannover, email@example.com.
In case of a valid return all benefits received by either party must be returned or any use compensated. In case of damaged products, (i. e. through usage) that cannot be returned or only partially returned, or returned in damaged condition, these damages shall be compensated by the customer. In case of damaged products, compensation shall be made only if these damages are the result of a use of the product exceeding what is customary for trying on for fitting or checking for functionality. A missing or damaged security tag results in the possibility of not providing any reimbursement subject to our decision. It is understood that what is customary for trying on for fitting or checking for functionality corresponds to what would be allowable and customary in a retail store. A requirement for reimbursement must be fulfilled with 10 days. That timeframe commences for the customer with the shipping of the product or the sending of the return demand, and for us with the receipt.
In case of a valid return, services or uses received by either side shall be returned. In case of damaged goods or services that are not returned, or partially returned, or returned in damaged condition, the customer shall provide compensation.
All goods shall be returned in an unused condition. All tags affixed by Mezzanotte must still be attached to the product. Returns of damaged or soiled goods may not be accepted and may be returned to the customer or reimbursement may be refused.
Should any article from your order not be equipped with a security or other Mezzanotte tag, please inform us via email at this address: firstname.lastname@example.org.
Please consider that we can accept return shipments only from those countries to which the products were shipped to. For example, shipments made to Germany may be returned only from Germany. In case of a return, a money transfer to your account /card shall be made. Any losses due to exchange rates are not compensated.
Should you have questions concerning your return rights please contact our customer service:
Telefon: +49 511 8503 8888